Terms and Conditions

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Last updated: July 28, 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your use of StormWrappers’ website, emergency enclosure services, and related offerings (collectively, the “Services”) operated by StormWrappers (“StormWrappers,” “we,” “us,” or “our”).

By accessing our website, requesting a quote, or engaging our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. What StormWrappers Does

2.1 What we are

StormWrappers provides emergency enclosure and shrink-wrapping services for buildings damaged by storms, natural disasters, and other events. Our services include structural assessment, stabilization, and shrink-wrapping of commercial, institutional, and residential buildings across the United States.

2.2 What we are NOT

We are not a general contractor, roofing company, or permanent repair service. Our services provide temporary emergency enclosure to protect buildings and contents until permanent repairs can be made.
We do not provide insurance advice or act as a public adjuster. If you need guidance on insurance claims, consult a licensed public adjuster or attorney.
We do not guarantee that our enclosure will prevent all damage from future weather events. Our shrink-wrap installations carry a 6-month warranty as described in Section 7.

3. Eligibility

You must be at least 18 years old to use our Services. By engaging our Services, you represent that you are the property owner or are authorized by the property owner to contract for services on the property.

4. Quotes and Pricing

4.1 Assessments and quotes

StormWrappers provides quotes based on a detailed assessment of the property and damage. Quotes are valid for [NUMBER] days from the date issued unless otherwise stated.

4.2 Pricing

Pricing is based on the scope of work identified during assessment. If additional damage or complications are discovered during the project that were not visible during the initial assessment, we will notify you and provide a revised quote before proceeding with additional work.

4.3 Changes in scope

You may request changes to the scope of work. Any changes may affect pricing and timeline. We will confirm revised pricing with you before proceeding.

5. Payment Terms

5.1 Payment schedule

Payment terms will be specified in your project quote or contract.

5.2 Late payments

Invoices not paid within 30 days of the due date may be subject to a late fee of 1.5% per month (18% per annum) on the outstanding balance, or the maximum rate permitted by applicable law, whichever is less.

5.3 Refunds

Services not yet performed: If you cancel before work has begun and no materials have been ordered or cut, any deposit paid will be refunded minus a reasonable administrative fee.
Services in progress or completed: Non-refundable once work has begun, as materials are custom-cut and cannot be reused.

To discuss a refund or dispute a charge, contact us at info@stormwrappers.com within 30 days of the disputed charge.

6. Your Responsibilities

You agree to:

Provide accurate information about the property, including ownership status, known hazards, and access requirements
Ensure safe access to the property for our crews
Remove or secure personal property and valuables from work areas prior to our arrival, where feasible
Notify us of any known environmental hazards (e.g., asbestos, mold, structural instability beyond the storm damage)
Obtain any necessary permits or HOA approvals required for the work, unless we have agreed in writing to handle permits

7. Warranty

7.1 Coverage

StormWrappers provides a 6-month warranty on shrink-wrap installations from the date of completion, covering defects in materials and workmanship under normal weather conditions.

7.2 Exclusions

The warranty does not cover:

Damage caused by subsequent storms, hurricanes, tornadoes, or other extreme weather events beyond the installation’s rated capacity
Damage caused by third parties, including vandalism, unauthorized modifications, or removal
Normal wear and degradation from prolonged UV exposure beyond the warranty period
Damage resulting from structural failure of the underlying building

7.3 Warranty claims

To make a warranty claim, contact us at info@stormwrappers.com or call 888-8WRAPIT (888-897-2748). We will inspect the installation and, if the issue is covered under warranty, repair or replace the affected area at no additional cost.

8. Disclaimer of Warranties

EXCEPT FOR THE EXPRESS WARRANTY IN SECTION 7, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, STORMWRAPPERS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING:

We do not warrant that our enclosure will prevent all water intrusion, air infiltration, or damage under all conditions
We do not warrant the structural integrity of the underlying building
We do not warrant any particular outcome with insurance claims

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, STORMWRAPPERS’ TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID STORMWRAPPERS FOR THE SPECIFIC PROJECT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL STORMWRAPPERS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST PROPERTY VALUE, LOST BUSINESS INCOME, OR DAMAGE TO BUILDING CONTENTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This limitation does not apply where prohibited by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless StormWrappers and its officers, employees, agents, and subcontractors from any claim, damages, or expenses (including reasonable attorneys’ fees) arising out of (a) inaccurate information you provided about the property, (b) your violation of these Terms, (c) pre-existing conditions of the property not disclosed to StormWrappers, or (d) claims by third parties related to your property.

11. Intellectual Property

All content on our website — including design, text, graphics, logos, photographs, videos, and the “StormWrappers” name — is the property of StormWrappers or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

12. Confidentiality

12.1 Our obligations

StormWrappers respects the confidentiality of your information. We will not disclose your personal or property information to third parties except as described in our Privacy Policy or with your explicit consent.

12.2 No sale of data

StormWrappers does not sell, rent, or trade your personal data to third parties for their marketing or any other purpose.

13. Termination

Either party may terminate a service agreement:

You may cancel services not yet performed by providing written notice
We may suspend or cease work if payment terms are not met, if unsafe conditions are discovered at the property, or if continuing work would violate any applicable law or regulation

Upon termination, you are responsible for payment for all work performed and materials used through the date of termination.

14. Force Majeure

StormWrappers shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to hurricanes, floods, earthquakes, government orders, supply chain disruptions, or other natural disasters.

15. Modifications to These Terms

We may modify these Terms from time to time. When we do:

We will update the “Last updated” date at the top
The most current version will always be available on our website

Your continued use of the Services after the effective date constitutes acceptance.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles.

16.1 Informal resolution first

If you have a dispute with StormWrappers, you agree to first contact us at info@stormwrappers.com and attempt to resolve the dispute informally. We will make good-faith efforts to resolve any complaint within 30 days.

16.2 Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by JAMS, in accordance with JAMS’s Streamlined Arbitration Rules. Each party will bear its own attorneys’ fees and costs except where the arbitrator awards otherwise.

16.3 Exceptions

The following are not subject to arbitration: (a) small-claims court actions; (b) injunctive or equitable relief sought to protect intellectual property rights; (c) any claim that cannot be arbitrated as a matter of law.

16.4 Class action waiver

You and StormWrappers agree that any dispute will be brought only in your individual capacity, not as a class member or representative. Class arbitrations and class actions are not permitted.

If the class action waiver is found unenforceable, the remainder of Section 16 remains in effect.

17. Contact

For questions about these Terms, billing issues, or to give notice:

StormWrappers
1 S. Clinton Ave
Unit 2204
Rochester, NY 14604

Email: info@stormwrappers.com
Phone: 888-8WRAPIT (888-897-2748)

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